Make & Receive an AT&T Video Call
Which device do you want help with?
Change device

Make & Receive an AT&T Video Call

AT&T Video Call lets you make and receive HD Voice calls combined with real-time video.
INSTRUCTIONS & INFO

Prenote info

All AT&T Video Call participants need a video call capable device and a postpaid wireless account that is set up for AT&T HD Voice. At this time, Video Call is available between AT&T customers within AT&T HD Voice coverage areas and with users on carriers that interoperate with AT&T. Each call uses both voice & data (HD Voice part of the call is billed as a regular voice call, while the video portion of the call incurs data usage charges). No voice or data charges apply once a Video Call hands over to Wi-Fi. Certain features (Smart Limits, Ringback Tones, OfficeDirect and OfficeReach) are incompatible with Video Call. Video calling is not available for AT&T PREPAID phones. 

In this tutorial, you will learn how to:

• Make a video call
• Respond to an incoming video call
• Change call type
• Video call options
• Enable or disable video call
 

Make a video call

A video call can be made through the Dialpad in the phone Phone app or through the Contacts list in the contacts Contacts app. To make a video call through the Dialpad, enter the desired number, then select the Video Call icon.

Note: The Video Call icon appears in green if the person has the capability to receive a Video Call and is gray and crossed out if the person does not have the capability to receive a Video Call. 

Image 01

 

 

Respond to an incoming call

 
Image 02
 
• ACCEPT VIDEO CALL: Select Video to accept a video call.

Note: Video call is not available if the one device does not support video call.
 
• DECLINE CALL: Select Decline to decline a video call.
• VOICE ONLY CALL: Select Voice.

 

 

Change call type

Switch between a HD Voice and Video call.
 
Image 03

• SWITCH TO A VOICE CALL: While on a video call, select the Switch call icon.
• SWITCH TO A VIDEO CALL: From a voice call, select the Video call icon. 

Note: When switching from a Voice to Video call, the person you are on the phone with will have the option to accept or reject the change from an HD Voice Call to a Video Call.

 

 

Video call options

Select the screen, then select the desired option:
 
Image 04
 
• MUTE SOUND: Select the Mute sound icon.
• MUTE MICROPHONE: Select the Mute microphone icon.
• ENABLE/DISABLE YOUR CAMERA: Select the Hide camera icon.
• SWITCH BETWEEN FRONT & REAR CAMERAS: Select the Switch camera icon. 
• ADD A VIDEO CALL: Select the Add call icon.
• PAUSE A VIDEO CALL: Select the Pause icon.

Note: You can add up to 5 people to the video call. The person talking is shown on screen at the time.
 

 

Enable or disable a video call

From the Phone app, select the menu Menu icon > Settings > Calling accounts > AT&T > Video Call switch.

Note: Video Call is turned on by default. When Video Call is off, incoming Video Calls will appear as voice calls.
 
Image 05

 


Certain restrictions, requirements or limitations may apply for this feature/service. For more details, visit AT&T Video Calling.
 

Did you get the help you needed?