Make & Receive an AT&T Video Call
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Make & Receive an AT&T Video Call

AT&T Video Call lets you make and receive HD Voice calls combined with real-time video.
INSTRUCTIONS & INFO

Prenote info

All AT&T Video Call participants need a video call capable device and a postpaid wireless account that is set up for AT&T HD Voice. At this time, Video Call is available between AT&T customers within AT&T HD Voice coverage areas and with users on carriers that interoperate with AT&T. Each call uses both voice & data (HD Voice part of the call is billed as a regular voice call, while the video portion of the call incurs data usage charges). No voice or data charges apply once a Video Call hands over to Wi-Fi. Certain features (Smart Limits, Ringback Tones, OfficeDirect and OfficeReach) are incompatible with Video Call. Video calling is not available for AT&T PREPAID phones. 

In this tutorial, you will learn how to:

• Make a video call

• Respond to an incoming video call

• Change call type

• Video call options

• Enable or disable video call

 

Make a video call

A video call can be made through the Dialpad in the phone Phone app or through the Contacts list in the contacts Contacts app. To make a video call through the Dialpad, enter the desired number, then select the Video Call icon.


Note: The Video Call icon appears in green if the person has the capability to receive a Video Call and is gray and crossed out if the person does not have the capability to receive a Video Call. 


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Respond to an incoming call

 

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• ACCEPT VIDEO CALL: Select Video to accept a video call.

• DECLINE CALL: Select Decline to decline a video call.

• VOICE ONLY CALL: Select Voice.


Note: Video call is not available if the one device does not support video call.


 

Change call type

Switch between a HD Voice and Video call.

 

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• SWITCH TO A VOICE CALL: While on a video call, select the Switch call icon.

• SWITCH TO A VIDEO CALL: From a voice call, select the Video call icon. 


Note: When switching from a Voice to Video call, the person you are on the phone with will have the option to accept or reject the change from an HD Voice Call to a Video Call.

 


 

Video call options

Select the screen, then select the desired option:

 

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• MUTE SOUND: Select the Mute sound icon.

• MUTE MICROPHONE: Select the Mute microphone icon.

• ENABLE/DISABLE YOUR CAMERA: Select the Hide camera icon.

• SWITCH BETWEEN FRONT & REAR CAMERAS: Select the Switch camera icon. 

• ADD A VIDEO CALL: Select the Add call icon.

• PAUSE A VIDEO CALL: Select the Pause icon.


Note: You can add up to 5 people to the video call. The person talking is shown on screen at the time.

 


 

Enable or disable a video call

From the Phone app, select the menu Menu icon > Settings > Calls > Video Call switch.


Note: Video Call is turned on by default. When Video Call is off, incoming Video Calls will appear as voice calls.

 

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Certain restrictions, requirements or limitations may apply for this feature/service. For more details, visit AT&T Video Calling.

 

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