Change or Reset Voicemail Password
Which device do you want help with?
Change device

Change or Reset Voicemail Password

Reset a forgotten password or change an existing voicemail password.

INSTRUCTIONS & INFO

Prenote info

To change your voicemail password, you must have already Set Up Voicemail.

1. To change your voicemail password, from the Phone app select the Keypad tab then select the Visual Voicemail icon.

Note: To access the Phone app, from the home screen, select the phone app Phone app or from the lock screen swipe up from the phone icon Phone icon.


Image 1
 
2. Select the menu Menu icon, then select Settings. 
 
Image 2

3. Select Change password, then follow the on-screen instructions.
 
Image 3

4. Alternately, you can change your voicemail password using the voicemail interactive voice response (IVR). Select and hold the 1 key > enter your existing password > 4 key > 2 key> 1 key > 1 key > enter your new password. 
 
Note: To change your voicemail password via the IVR, you must know your current voicemail password. If you have forgotten your existing voicemail password, you will not be able to access Voicemail until you reset your voicemail password. 

Did you get the help you needed?