Which device do you want help with?

Reset Device

Power cycle and restart your device, as well as perform a factory, or alternate master, reset of your device.

INSTRUCTIONS & INFO

There are multiple ways to reset your device if you are experiencing issues. Power cycling your device is the first step.

In this tutorial, you will learn how to:
 

• Power cycle your device
• Restart your device
• Reset network settings
• Perform a factory data reset
• Perform an alternate master reset


Power cycle your device

Press and hold the Power/End Call button, then press the Left Dynamic key to select Power off. To turn the device back on, press and hold the Power/End Call button until the screen lights up.

Note: If you are unable to turn your device off, remove and re-insert the battery.

Image 01

 
 

Restart your device

Press and hold the Power/End Call button, then press the Center Dynamic key to select Restart.

Image 02

 
 

Reset network settings

If you are having connectivity issues, you can try resetting your network settings. From the home screen, press the Left Dynamic key to select Options, then press the navigation keys and then the Select button to select System settings > System > Reset options> Reset Wi-Fi, mobile & Bluetooth. Press the Center Dynamic key to select Reset settings.

Note: You will be prompted to press the Center Dyamic key again to confirm. Resetting your network settings deletes previously associated Wi-Fi networks, security passcodes, Bluetooth devices and cellular network data settings.

Image 03

 
 

Factory data reset

1. If a restart does not resolve your issue, you may need to perform a Factory data reset (Master reset). This will erase all data on your device and restore it to factory settings. To Factory data reset your device, from the home screen press the Left Dynamic key to select Options > press the navigation keys and the Select button to navigate to and select System settings > System > Reset options > Erase all data (factory reset).

Note: A Factory data reset will revert the device back to factory settings. It will permanently erase all personal data, preferences, settings and content such as pictures, ringtones and apps that are saved to the device. It is recommended that you save (backup) important data before proceeding.

Image 04

2. Press the Center Dynamic key to select Erase all.

Note: You will be prompted to press the Center Dynamic key again to confirm.

Image 05

 
 

Alternate reset

1. If unable to perform the standard ‘Factory data reset’ using the above steps, try the Alternate reset method. With the device powered off, press and hold the Power/End Call button and the Volume Up button simultaneously until the device vibrates then release the Power/End Call button while holding down the Volume Up button. Once the screen lit up, release the Volume Up button.

Image 06

2. On the No command screen, press and hold the Power/End Call button and press the Volume Up button.

Image 07

3. Press the Volume Down button to highlight Wipe data/factory reset, then press the Power/End Call button.

Image 08

4. Press the Volume Down button to highlight Factory data reset, then press the Power/End Call button.

Image 09

5. When the Android Recovery screen loads, ensure that Roboot system now is highlighted, then press the Power/End Call button.

Image 10


Did you get the help you needed?