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eSIM

Set up and manage your eSIM (dual SIM) to use one number for personal and one number for work or for travel.

INSTRUCTIONS & INFO

Prenote infoTo use Dual SIMs, you will need an activated Nano-SIM card, an eSIM card, and separate plans. For more information, visit Activate and use your device.

In this tutorial, you will learn how to:
 

• Set up eSIM

• Manage cellular plans

• Switch cellular plan for phone call

• Switch cellular plan for message

• Remove eSIM

 

If you are trying to find your EID for your associated eSIM, visit the Find IMEI & Serial number tutorial. 

 


 

Set up eSIM

1. From the home screen, swipe down from the Notification bar, then select the settings app Settings icon.

 

2. Select Connections, then select SIM manager.

 

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3. Select Add eSIM, then select Add.

 

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Manage cellular plans

1. To switch between cellular plans, from the SIM manager screen, select Primary SIM under Preferred SIM card to view the list of SIMs. 

 

Note: Both of your phone numbers can make and receive voice calls and send and receive messages. However, your phone can only use one cellular data network at a time. For more information, visit Use dual SIM devices. To turn a SIM off, select the switch next to the desired SIM, then select Turn off to confirm.

 

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2. Select the desired SIM, then select Change to change the primary SIM. 
 

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Switch cellular plan for phone call

From the phone Phone app, type the number you want to call. Select the desired SIM for the call, then select the Call button. 

 

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Switch cellular plan for message

From a message thread in the messages app Messages app, select the SIM icon to switch between SIMs.

 

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Remove eSIM

1. From the SIM manager screen, select the desired eSIM that you want removed. 

 

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2. Select Remove to remove the eSIM, then select Remove again to confirm.

 

Note: Removing the eSIM will not cancel the service or have any other impacts with the carrier.

 

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