Learn about wireless account options for marriage, divorce, separation, medical leave, imprisonment, separation as a result of domestic abuse, or death.
To change the name on your account due to marriage, divorce, or other reasons, call us at 800.331.0500.
Or, learn how to update your wireless Caller ID display name.
If you move, you may need to update your place of primary use or your billing address for wireless service. Learn how to:
You can:
Learn how to start a transfer of billing responsibility.
When you suspend service for a line on your account, your wireless service is placed in an inactive status. You’re still responsible for any monthly wireless plan fees, add-ons, and installment plans. Learn how to suspend service
You can also suspend your wireless account due to military service. Learn how to hold or cancel service for a U.S. Military or Service Member.
Learn how to buy a new phone and add a new line to your wireless account. You can also bring your own phone to AT&T. With both options, you may be able to transfer an eligible number to us.
Find out how to cancel service or remove a line from your account.
If you’re a survivor of domestic abuse or related crimes, you can request to leave a shared wireless account or ask to have an alleged abuser removed. We’ll process your request and only contact you using the preferred methods you provide. Review the steps you (or your designated representative) will have to complete and the documentation you’ll have to provide.
Request to leave an account
Request an alleged abuser be removed from an account
Over the next two business days, our team will process your request. We may need to reach out through the preferred contact method you provided with follow-up questions or to request missing documentation. These situations could delay or prevent your line separation request from being completed:
If there aren't any issues, we'll send a confirmation to your preferred contact method. You won’t have fees, penalties, or deposits. And, other service requirements may be waived. Please wait until your request is complete to transfer to a new provider, make SIM changes, or purchase a new device.
Good to know: You may also qualify for the emergency communication benefit as part of the Lifeline program. We’ll send you a Documentation of a Completed Line Separation Request. You can use this to apply for the Lifeline benefit. For more details go to att.com/wirelesslifeline.
The survivor’s name on any document provided needs to match the name on the request.
Copy of a signed affidavit from:
Copy of police, court, or other official documents:
Good to know: New York residents can complete a self-attestation form (PDF, 90KB) The shared account must have a New York billing address and the person leaving the account must be a resident of New York.
Signed affidavit for dependent lines
If you also request to separate lines for dependents in the care of the survivor, you must submit a signed affidavit. The affidavit must meet these two requirements:
Designated representative
If you’re acting on behalf of the survivor, you’ll have to provide a designated representative’s statement. The statement should include who you are, the survivor you are representing, and your relationship to the survivor.
FYI: You can upload up to 10 documents, for a total of no more than 30MB. Accepted file types include: JPG, PNG, JPEG, GIF, BMP, and PDF.
Submit a request or call us at 800.983.4428.
Some services and devices have location tracking features. Separating your line from an account does not disable these features. Make sure you manage your location tracking as needed from associated apps or services.
Want device-specific help? Go to your device manufacturer’s support site.
AT&T Secure Family app
The AT&T Secure Family app has location tracking features. Learn how to manage device locations
amiGO tablet
Losing a loved one isn't easy. We want to help you make changes to their account as soon as possible so you can focus on other matters. If someone close to you has passed away, and you have the required info as listed below, you have a few options.
Here’s what to know about managing a deceased loved one’s line or account:
How to make changes to a deceased person’s account
If you know the wireless account passcode, you have a few options. You can:
If you don’t know the wireless account passcode, call us at 800.331.0500. We may still be able to help. You may need to visit an AT&T retail store and provide more info to verify the account. Then, we can help transfer billing responsibility or cancel the account. You may need the following info: