1. Home
  2. Support
  3. Prepaid

AT&T Prepaid support

Get help with your AT&T Prepaid wireless phone, plan, or voicemail. Learn how to fix common issues or contact us.

Top solutions

My device

Get voicemail setup info
Troubleshoot wireless calls
Get device help

Plans & services

Learn how to view, change, or manage your wireless service.
Choose or change your plan
Talk or text internationally

Payments

You can pay online, use an AT&T Prepaid card, or set up AutoPay.
Pay your AT&T Prepaid amount due
Manage AutoPay for AT&T Prepaid

Hot topics

Learn more about what’s going on right now
Latest AT&T Prepaid phone deals

Support video library

Explore videos to help with your account, service, or device.

Fix my wireless

Helpful info

Activate

Ready to join the AT&T network?
Activate your service
Bring your own phone or tablet
Add a line

Setup

Have a new device? Find out how to:
Set up voicemail
Create an AT&T Prepaid hotspot
Transfer contacts between devices

Account access & passwords

Get info on how to manage your account or change your password.
Learn how to manage your account
Change or reset your password
Get a new AT&T Prepaid number

Plans & usage

Get details on Multi-Line plans and how to check usage.
AT&T Prepaid Multi-Line FAQ
Check AT&T Prepaid usage

Add-on info

Get and pay for your AT&T Prepaid add-ons.
Learn how to get or change add-ons
Set up or cancel Auto-Renew for add-ons

Device security

Get details on our mobile security app and find out about common scams.
Learn about AT&T ActiveArmor mobile security
Get info on SMiShing and other text scams
Find out about phishing and fake websites

AT&T Device Help app

Use the Device Help app to keep your device running smoothly.
Learn about Device Help for Apple
Learn about Device Help for Android

Device use when traveling

Learn how to use your AT&T Prepaid device when you’re abroad.
Call & text internationally
Call or text in Canada & Mexico

Help when abroad

Explore service and device help for while you’re away from home.
Use AT&T Prepaid outside the US
Access AT&T Prepaid voicemail while traveling

Calling issues

Having trouble making or receiving calls?
Check for outages
Get help with dropped calls
Troubleshoot wireless call issues

Text & data

Get help with internet, text, and email issues.
Fix your device’s internet
Get help with text messages
Troubleshoot mobile email

Help & tips

Get help with top issues.
Reset your voicemail password
Troubleshoot calling issues

Browse topics

Activation, setup, transfer & unlock
Apps, features & voicemail
International
Network & hotspots
Plans & device protection
Upgrades, orders & installment plans
Ready, set, go! Activate your device, set it up on our network, and transfer your contacts and info.

Ask me about AT&T Prepaid

Contact us

Chat with a rep

Text prepaid to 75421 to chat with us
Mon – Sat: 9 a.m. - 11 p.m. ET
Sun: 10 a.m. - 11 p.m. ET

Give us a call

Bill & account
611 611 from AT&T mobile phone
800.901.9878 800.901.9878
Mon - Sat: 9 a.m. - 9 p.m. ET
Support for travel abroad
+1.408.962.1025 +1.408.962.1025
Available 24/7
FREE from mobile phone