AT&T Prepaid support

Get help with your AT&T Prepaid wireless phone, plan, or voicemail. Learn how to fix common issues or contact us.

Top solutions

My device

Get voicemail setup info
Troubleshoot wireless calls

Plans & services

Learn how to view, change, or manage your wireless service.
Choose or change your plan
Talk or text internationally

Payments

You can pay online, use an AT&T Prepaid card, or set up AutoPay.
Pay your AT&T Prepaid amount due
Manage AutoPay for AT&T Prepaid

Hot topics

Learn more about what’s going on right now

Support video library

Explore videos to help with your account, service, or device.

Fix my wireless

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Helpful info

Activate

Ready to join the AT&T network?

Setup

Have a new device? Find out how to:

Account access & passwords

Get info on how to manage your account or change your password.

Plans & usage

Get details on Multi-Line plans and how to check usage.

Add-on info

Get and pay for your AT&T Prepaid add-ons.

Device security

Get details on our mobile security app and find out about common scams.

AT&T Device Help app

Use the Device Help app to keep your device running smoothly.

Device use when traveling

Learn how to use your AT&T Prepaid device when you’re abroad.

Help when abroad

Explore service and device help for while you’re away from home.

Calling issues

Having trouble making or receiving calls?

Text & data

Get help with internet, text, and email issues.

Help & tips

Get help with top issues.

Browse topics

Activation, setup, transfer & unlock
Apps, features & voicemail
International
Network & hotspots
Plans & device protection
Upgrades, orders & installment plans
Ready, set, go! Activate your device, set it up on our network, and transfer your contacts and info.

Ask me about AT&T Prepaid

Contact us

Chat with a rep

Text prepaid to 75421 to chat with us
Mon – Sat: 9 a.m. - 11 p.m. ET
Sun: 10 a.m. - 11 p.m. ET

Give us a call


Bill & account
611 611 from AT&T mobile phone
800.901.9878 800.901.9878
Mon - Sat: 9 a.m. - 9 p.m. ET
Support for travel abroad
+1.408.962.1025 +1.408.962.1025
Available 24/7
FREE from mobile phone