Unlock an AT&T device

Select your device’s brand to see unlock info.

Unlock requirements

The following criteria must be met to unlock an AT&T device.

Device purchased 60+ days ago

Your AT&T device must have been purchased more than 60 days ago. It can’t be active on another AT&T account.

Device paid in full

Your device was paid in full when purchased or paid off through an installment plan. Your installment balance must be zero before unlocking.

Device not reported lost/stolen

Your device hasn't been reported lost, stolen, or involved in fraud.

Account must be current

If you’re a current AT&T customer, your bill cannot be past due. To make a payment, sign in to your account.

Not an AT&T customer?

If you don’t have an AT&T account and want to unlock an AT&T device, submit an unlock request.

AT&T Prepaid

AT&T Prepaid® phones with six months of service can be unlocked.
Have a Prepaid iPhone? You’ll need to submit an unlock request.
Android phones need to use the AT&T Device Unlock app. View in app store >

Deploying for active duty?

Unlock before paying off your device. When you submit your unlock request, let us know that you’re deploying, then submit your deployment docs via email.

Business-owned devices

Business devices that are on a contract can be unlocked once the service commitment term has ended.
Learn more >
See important security info