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[Home](https://www.att.com/) 2. [Support](https://www.att.com/support/) 3. [Bill & account](https://www.att.com/support/my-account/) # Learn about arbitration Get detailed info on how to arbitrate a dispute with AT&T. * * * Our dispute resolution program is designed to help if you're having a problem with AT&T, and you’re not satisfied after contacting Customer Care. Review our details on how you can use AT&T’s dispute resolution process, including by bringing a claim in arbitration. * * * ## FREQUENTLY ASKED QUESTIONS [Expand All](https://www.att.com) * * * How does AT&T’s dispute resolution process work? If Customer Care hasn’t been able to help you with a problem, the next step is to submit a Notice of Dispute to our legal department. You can print and mail the form or submit it online at [att.com/noticeofdispute](https://www.att.com/noticeofdispute "Link opens in new window"). The escalations team will investigate and contact you within 60 days to work it out. You or we may request to schedule an Informal Settlement Conference, which is a phone or video call to try to reach agreement. If you’re still not satisfied, you can choose between filing a lawsuit in small claims court or submitting your claim to arbitration. What is arbitration? Arbitration is a way to settle disagreements out of court. Think of it as a simpler, faster alternative to a lawsuit. Instead of a judge or jury, a neutral person called an arbitrator listens to both sides and makes a decision. You can handle your own arbitration or hire a lawyer to represent you, if you’d like. Once the arbitrator makes a decision, it’s binding. This means both sides have to follow it. Courts will rarely overturn an arbitrator's decision. AT&T arbitrations will take place on an individual basis. The arbitrator can't hear class-wide or representative claims. But arbitrators can award the same individualized damages and relief that a court can award. Who manages the arbitration? An organization called JAMS runs the arbitration process for AT&T. Think of them as the organizers—they handle the paperwork, schedule hearings, and help the parties choose a neutral arbitrator to decide your case. JAMS works with a group of experienced arbitrators, including many former judges. What rules and procedures apply in arbitration? To help keep the process affordable and efficient, AT&T arbitrations follow the [JAMS Streamlined Arbitration Rules](https://www.jamsadr.com/rules-streamlined-arbitration "Link opens in new window"), with some changes we've agreed to. JAMS may update these rules, so you can always find the latest version at [jamsadr.com/rules-streamlined-arbitration](https://www.jamsadr.com/rules-streamlined-arbitration "Link opens in new window"). If 25 or more customers with the same or coordinated lawyers file similar claims against AT&T, special mass arbitration procedures apply. These are set out in the JAMS Mass Arbitration Procedures and Guidelines, as modified by our agreement. Are there any fees for filing an arbitration? Please check JAMS Arbitration Schedule of Fees and Costs at [jamsadr.com/arbitration-fees](https://www.jamsadr.com/arbitration-fees "Link opens in new window") to see their fees for consumers. They may ask you to pay a filing fee that’s about the same as current court filing fees. If you’re the one who initiated an arbitration and you’re not seeking more than $75,000, AT&T will pay your portion of the arbitration filing fees at your request, so long as there is no dispute that you have fully complied with the Informal Dispute Resolution Process. If you’re seeking more than $75,000 (or if the arbitrator finds that your dispute is frivolous), your share of the costs of arbitration will be determined by the JAMS Streamlined Arbitration Rules and Procedures, available at [jamsadr.com/rules-streamlined-arbitration](https://www.jamsadr.com/rules-streamlined-arbitration "Link opens in new window"). What kinds of disputes are covered by the AT&T Arbitration Program? Part 1.3.2 of our agreement explains what kinds of disputes are covered. Generally, any claim can be brought in arbitration—except for certain types of claims arising from bodily injury or death—so long as it seeks relief for you individually, not on behalf of anyone else. In addition, issues about whether a claim can or must be arbitrated are for a court to decide. If you don’t want to arbitrate a dispute, you’re always free to bring claims in small claims court. How do I start an arbitration? To start an arbitration, you’ll need to download the AT&T Demand for Arbitration before JAMS form, which is available here: [Arbitration Initiation (PDF, 259KB)](https://www.att.com/scmsassets/images/support/wireless/Arbitration-initiation-form.pdf "PDF opens in new window"). Follow the instructions and send printed copies to JAMS, with copies to AT&T, using the addresses in the form. * * * Last updated: September 1, 2026 * * * ## Browse topics Account access, IDs & passwords Billing & payments Move, change, suspend & cancel service Privacy, fraud & security Profile & contact info Usage info & alerts Learn how to create an ID, sign in, and manage your account. AT&T app & signing in IDs, signing in & linking accounts Passcodes Passwords Permissions & granting access ### Was this info helpful? 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