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[Home](https://www.att.com/) 2. [Support](https://www.att.com/support/) 3. [AT&T Wireless](https://www.att.com/support/wireless/) # Get higher voice quality with AT&T HD Voice Enjoy crystal-clear conversations and reduced background noise with AT&T HD Voice on our network. * * * ## Requirements for HD Voice service With AT&T HD Voice, you enjoy a higher level of voice quality when you make and receive calls. The key is wide-band audio technology and noise cancellation on our network. To get HD Voice, __both calling parties__ must: - Be in an HD Voice coverage area - Use an HD Voice-capable smartphone - Have AT&T PREPAIDSM or wireless service set up for HD Voice - Have the HD Voice SIM card that came with the device __Good to know:__ Activate the SIM that comes with your new smartphone to make sure all supported features work properly. If you use another SIM with your HD Voice device, some phone features may not work. __SIM card compatibility__ AT&T HD Voice requires a SIM card that is UICC-G or higher SIM card installed in your smartphone to enjoy the rich calling experience of AT&T HD Voice. Want to make sure to find out if your SIM card is HD Voice compatible? In the SIM card number, look for the digits __27__ or higher in the 9th and 10th positions. Don't have a compatible SIM card? Get one at an [AT&T store](http://www.att.com/maps/store-locator.html "Link opens in a new window"). __Restrictions__ Some features and services aren’t compatible with HD Voice, like: - Voice dialing - OfficeDirect and OfficeReach for business accounts If you have an AT&T HD Voice smartphone and one of these incompatible features, you can choose between using HD Voice or the incompatible feature during the set-up process. We'll remove these features from your line once you add HD Voice. ## HD calling issues Having trouble making or receiving HD Voice calls? If you meet all the requirements and don’t have any restrictions, make sure you: - Have a compatible HD Voice SIM card - Turn your phone off and back on again - Have the most recent [device software updates](https://www.att.com/esupport/softwareUpdates.jsp "Link opens in the same window.") - [Contact us](https://www.att.com/contactus/index/wireless.html "Link opens in a new window") Last updated: July 20, 2023 * * * ## Browse topics Activation, setup, transfer & unlock Apps, features & voicemail International Network & hotspots Plans & device protection Upgrades, orders & installment plans Ready, set, go! Activate your device, set it up on our network, and transfer your contacts and info. Activate Setup Transfer Unlock ### Did you get the help you needed? 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